Frequently Asked Questions
The delivery status of your order can be found in the shipping confirmation you received by email. For each package sent, you will receive a shipping confirmation that contains a link to track the shipment.
This confirmation will be sent to you after the order confirmation as soon as the goods have been dispatched.
We currently have a very high order volume, all orders are dispatched within 24-48 hours.
Heads up! To keep shipping free and prices affordable for you, some items are sent directly from our suppliers, which may mean delivery takes 5-10 days.
You can return ordered items within 30 days of receiving your order.
Further information about the right of withdrawal in our online shop can be found in our General Terms and Conditions (GTC).
The refund will always be made via the payment method you have chosen.
If you have paid by credit card, we will refund the amount of the returned items directly to your credit card account.
If you have paid with PayPal, the credit will be credited to your PayPal account.
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