Payment Policy

Payment Policy

At ASTRENO, we strive to provide a secure and convenient shopping experience for all our customers. Below, you will find detailed information about our accepted payment methods, billing procedures, and related policies.

Accepted Payment Methods

We accept a variety of payment methods to ensure a smooth and flexible checkout process

Payment Security

Your security is our priority. All transactions are encrypted using SSL (Secure Socket Layer) technology to protect your payment information. We do not store your credit card information on our servers. Your payment details are processed securely by our payment gateway providers.

Payment Processing

• Payments are processed at the time of order. Once your payment is successfully completed, you will receive an email confirmation with your order details.
• If there are any issues processing your payment, you will be notified immediately. Please ensure that your billing information is accurate to avoid delays.

Payment Issues

My payment was declined. What should I do?
If your payment is declined, please verify the following:

1. Ensure that your billing details (name, address, and card information) match the information on file with your card issuer.
2. Check with your bank or card provider to confirm that your card is authorized for online purchases or that you have sufficient funds.
3. Try an alternative payment method if the issue persists.

If you continue to experience issues, please contact our customer service team at info@astreno.com for further assistance.

Refunds and Cancellations

• Refunds: If you request a refund, the amount will be credited back to the original payment method used during checkout. Please allow 5-10 business days for the refund to reflect on your account, depending on your payment provider.
• Order Cancellations: If you need to cancel your order, please contact us immediately. If your order has not yet been processed, we will cancel it and issue a full refund. If your order has already been shipped, you may need to follow our return policy to return the items.

Invoice Requests

If you require an invoice for your order, please send a request to info@astreno.com. We will provide you with a detailed invoice as soon as possible.

 

Questions?

If you have any questions regarding our payment policy or need assistance with your payment, please contact us at info@astreno.com. We’re here to help!