SHIPPING

At ASTRENO, we are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy to understand how we handle orders, delivery times, and any related inquiries.

Processing Time

• All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays.
• Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Rates and Delivery Times

• Standard Shipping: We offer free standard shipping on all orders, with no minimum purchase required. Delivery typically takes 5-10 business days, depending on your location.

Order Tracking

• Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to become available.
• You can also track your order directly on our website by visiting the "Track Order" page and entering your order number and email address.

Shipping Delays

• While we strive to meet all delivery estimates, please note that shipping times may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues. ASTRENO is not responsible for shipping delays beyond our control.

Missing or Damaged Packages

• If your package is missing, delayed, or arrives damaged, please contact our customer support team immediately at info@astreno.com. We will work with the carrier to resolve the issue as quickly as possible.
• For damaged items, please provide photos of the damage and the packaging so we can assist you with a replacement or refund.

Incorrect Shipping Address

• Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your address, please contact us immediately. We will do our best to update the address before the order is shipped.

Questions?

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us at info@astreno.com. Our customer service team is here to help!